Refund Policy

Last updated: July 2026

## Overview

GenFlik operates on a credit-based system. This policy outlines our refund procedures.

Credit Purchases

**General Policy:** - All credit purchases are final and non-refundable - Unused credits carry over and expire 24 months after purchase, as set out in our Terms of Service

**Exceptions:** We may issue refunds in the following cases: - Technical failure preventing video generation (credits will be restored) - Duplicate charges due to payment processor errors - Unauthorized purchases (with verification)

Video Generation

**Failed Generations:** - If a video fails to generate due to our system, credits are automatically returned - Processing errors are logged and credits restored within 24 hours

**Quality Issues:** - We do not refund for subjective quality concerns - AI-generated content may vary in output - We recommend starting with smaller credit packs to test

How to Request a Refund

1. Contact support@genflik.com within 7 days of purchase
2. Include your account email and transaction ID
3. Describe the issue in detail
4. We will respond within 48 business hours

Processing Time

Approved refunds are processed within 5-10 business days to your original payment method.

Contact

For refund requests: support@genflik.com